Step into the Future of CX - Experience AI Agents Live
October 13 - 14, 2026
| Free CX Network Webinar Series
CX Network 's CX Horizons: The Global State of CX 2026 research found that agentic AI and AI agents is the 2nd biggest trend in 2026, behind only "AI for operations". Agentic AI has evolved rapidly leaving many CX leaders struggling to differentiate between hype and valuable tools. With an overwhelming array of options, and the ongoing debate between building in-house AI solutions vs. buying third-party software, clear strategic decision-making has never been more critical. This webinar series will bring a grounded, realistic view to provide CX and contact center leaders with insights into the future of AI agents and what they will mean for customers, employees and, ultimately, cash flow.
Join us for an immersive experience where you'll get hands-on exposure to AI agents in action. Through Mastering CX , you'll see how these advanced AI-powered solutions go beyond traditional chatbots and agent-assist, using NLP and real-time decision-making to orchestrate customer experience in real-time, from handling complex issues proactively to enabling hyperpersonalization at scale.
Revolutionizing Customer Interactions with Smart Autonomy and Adaptability
40%
Of enterprise apps will embed task-specific agents by 2040, according to Gartner
2nd
CX Network found that AI agents and agentic AI are the 2nd most significant CX trend of 2026
36%
Practitioners believe that upskilling will be the greatest challenge prompted by AI
Guided by Our Advisory Board
Saki Takeda
Director, Product Management, Customer Service Technology
Netflix
Jorie Sax
Head of Innovation Lab
United Airlines
Ash Tailor
Guest lecturer
London Business School (LBS)
Joshua Tye
Senior CX Operations Leader
Cash App
Rekha Weerasooriya
Head of Customer Experience Transformation & People Development
Dialog Axiata Plc
Jaakko Lempinen
Head of CX
YLE
Iain Langridge
Product and Customer Experience Lead, Amazon Games
Amazon
Vinay Parmar
Founder
Dhruva Star
Jaslyin Qiyu
Head of Client Marketing, Channels and Content and CX Network Advisory Board member
Citi Singapore
Join our Speaker Line Up
Find out how you can join our expert speaker panel and share your case studies and solutions to the global CX community. Download the Series Guide to learn more.
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Mastering CX is attended by
Mastering CX FAQs
Is Mastering CX Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's Mastering CX webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for Mastering CX and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for Mastering CX and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out what's coming next!
Mastering CX from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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